FREQUENTLY ASKED QUESTIONS

Are Gappu instruments suitable for beginners?

Absolutely. Our range covers every level, from the JamBox (a compact, ultra-affordable entry point) all the way to our Premium Cajons for seasoned performers. If you are just starting out, our NS 01 and Cratez are excellent first instruments: easy to play, forgiving on the hands, and built to last. Not sure which to pick? Check our blogs that help you chose.

How long does delivery take, and is shipping free?

All orders ship free across India – no minimum order required. Standard delivery typically arrives within 15-21 days. Delivery timelines can vary slightly based on your location and courier availability, especially during festive periods.

What if my instrument arrives damaged or defective?

We've got you covered. If your product arrives damaged or has a manufacturing defect, simply contact us within 7 days of delivery and we'll arrange a replacement at no extra cost. Reach us at support@gappu.co with a photo of the damage and your order number — our team responds within 24 hours on business days.

Do Gappu instruments come with a warranty?

Yes. All Gappu Premium cajons usually include a 1-Year Manufacturer Warranty covering material and workmanship defects, plus a 6-Month Manufacturer Warranty for our other cajons. Warranty coverage details vary by product; check your specific product page for full terms.